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SHIPPING

STANDARD SHIPPING

All orders are usually shipped within 24 - 48 hours. We use USPS Priority Shipping for all orders unless otherwise stated on item. Shipping is calculated at checkout based on weight and shipping location. 

 

RETURNS & EXCHANGES

RETURNS

Sorry loves. Due to the limited quantities of each piece, it is not sustainable for our small business to accept returns at this time. 

We are always available to assist in any purchase - send us an email with any questions regarding sizing, fabric quality and feel or any other details you might wish to know before purchasing. 

If you've received an clothing item that is faulty, please send us detailed images within the for 24 hours of receiving to hello@lukkathelabel.com and we will do our best to accommodate your exchange. 

EXCHANGES

Doesn't quite fit your booty right? If you ordered the incorrect size, please email us within 24 hours of receiving your order with an exchange request. We will 100% do our best to get you into your perfect size. If your *new* size request is unavailable, we will issue you a store credit upon receipt of your *old* size return. 

Customer is responsible for postage on exchanged items. 

Again, We are always available to assist in any purchase - send us an email with any questions regarding sizing, fabric quality and feel or any other details you might wish to know before purchasing. 

We want you to feel like the goddess that you are every time you wear LUKKA.

SALE ITEMS ARE FINAL SALE. 

STOCK

YOU'RE OUT OF STOCK OF THE STYLE / FABRIC I REALLY LOVE! CAN I REQUEST A CUSTOM ORDER?

Email us your request, with images and we'll see if we can make it work.

WILL YOU BE RESTOCKING ANY OF THE SAME STYLES AND PRINT COMBOS?

Most likely, no. We like to keep new goodies coming your way.

can i put an item on hold?

We don't offer holds at this time. 

 

FABRICS & CARE INSTRUCTIONS

what is DEADSTOCK OR up-cycled fabric?

Instead of ordering fabric from an overseas companies, we source all fabrics locally in Los Angeles from warehouses that store vintage or "deadstock" fabric. (Deadstock is just a word for extra stocked fabric that has been abandoned by it's original owner)

We pick only the best quality fabric and up-cycle it, turning it into your LUKKA garments. 

how do i Clean my garment?

Because our fabric contents are all different, we recommend professional cleaning only at your local eco-friendly dry cleaners. 

How do i know if my dry cleaners / laundry mat is eco-friendly?

Many dry cleaners claim they are "eco-friendly" "organic" or "natural" but in reality are not. Do your research. Call and ask how their process works. Ask to view the cleaning products they use. Check for toxic chemicals.

Ask your cleaners if they use a chemical called 'perchloroethylene' or 'perc' for short. This is the main toxin used in the majority of cleaners today. And super a NO-NO to your health and the environment. Perc is a synthetic, volatile organic compound (VOC) - eh, see that's how some cleaners can get away with saying they're "organic" - sneaky bitches. With minimal exposure perc can cause dizziness, headaches, drowsiness, nausea, and skin and respiratory irritation - while on your body and inside your home. Prolonged exposure can lead to cancer, kidney failure and other awful things you don't want.

Let's get educated and say NO to perc and YES! to a cleaner, healthier and safer cleaning alternative. 

SPOT CLEANING

We are huge fans of spot cleaning. If you got a little something on your garment, but don't feel like you need to wash the whole thing. Let's not! Take a damp cloth and softly rub the spill out. You'll save money, while saving water - score!

 

CARBON IMPACT

11 million tons of textiles are trashed every year in the United States 

We practice slow fashion - quality pieces that you'll actually want to hang up in your closet rather than leave in a ball on your bedroom floor. 

20% of the worlds industrial water pollution is due to textile dying and treatment methods, ruining entire eco-systems in places like Indonesia, India, and China

Say what?! This was our main reason for focusing on dead stock fabrics. We're doing our part to cut back on this pollution by using textiles that are already made. 

FABRIC

Every single one of our pieces is made entirely of up-cycled / deadstock fabric.

What does this mean? It means we don’t order our fabric in bulk from mass textile factories around the world. We dig, find and collect textiles that are normally forgotten about in warehouses right in Los Angeles. 

 On each of our products listed on the website, you will find the weight of each piece. We use this weight to keep track of how we are doing our part to reduce our carbon footprint by keeping textiles in your closet and out of the landfill.

WASTE + PACKAGING

We work closely with our production team to minimize waste of our fabrics during cutting, sewing and finishing. Every extra piece of fabric is used to create our reusable Lukka drawstring bags. No hangtags (they're annoying anyways) and no plastic bags.